A command prompt will now open without any message. The WSReset tool resets the Windows Store without changing account settings or deleting installed apps. Press the Win+R keys to open the Run dialog. Windows>Settings>Applications>title>Advanced Options>Reset. Please try to manually update the game and any DLC using the Microsoft Store. This could take a long time, but it is essential to be patient. After pressing A or ENTER on the welcome screen, wait for the sync to complete. Ensure your PC’s internet connection is functioning correctly. Restart your device (On PC find the power button in the UI then select Restart.). If possible try to load your save on a different device. Forza Horizon profile is no longer available with an error code or an Invalid Profile. The saves shown and their dates reflect when the save was CREATED and NOT when it was last saved.ġ. If you are given a message asking to choose between two saves usually you’ll want to pick the older date. 
If you cancel while the game is syncing you risk having your data corrupted and overwritten. Important Notes Before Starting Troubleshooting: Try the troubleshooting in this article starting from Step 3.I want to start my game over from scratch.Please submit a ticket once you have completed the steps for your device and have played on the new save and unlocked online mode.Try the troubleshooting in this article starting from Step 1.I have an invalid profile error message.
Sometimes this is not possible and the player will need to delete their old save and make a new save so they can continue playing the game, in these cases our support agents can return the inventory (Cars, Credits, Vanity items, Wheel Spins) we can identify from your last save
This article is meant to provide troubleshooting to attempt to recover an older or lost save for players.
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